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Training

The RSBP offers training on a variety of MSME finance and related topics, mainly for financial service providers. Training is accessible to selected financial institutions and other stakeholders. Training includes class room training measures, online training, blended learning as well as easures aimed at certification of specialists. Actual participation in training measures is free of charge, however other related items such as travel and accommodation or access to computers or other devices have to be resolved by the participant or sending institution.

  • Class room training
  • Online training
  • Blended learning
  • Certification
Class room training

Class room training includes targeted training and workshops for small groups as well as lectures for larger audiences (including distance participation via video connection). All class room training measures are designed to allow for direct communication between trainer and audience. Class room training measures are centralised and typically involve participants from different organisations.

All face-to-face training is postponed due to COVID-19. Check out our online training courses, webinars and certification programmes in the Schedule section. In addition to our regular topics we are offering information and distance training on topics related to coping with crises.

 

Classroom
Team working skills; team building and assessment according to M. Belbin

To familiarise participants with the methods of identifying individual team roles using Dr. Meredith Belbin’s team management model as well as the stages of team evolution and methods of building self-development teams. 

Duration – 2 days.

Schedule
Classroom
Credit risk management on the institutional level I (strategic level): credit risk management as part of corporate governance

To familiarise participants with the principles of sound corporate governance, corporate governance as a system, and credit risk management as part of the institutional system.

Duration – 1.5 hours.

Schedule
Classroom
Credit risk management on an institutional level II (operational level): credit risk management

To familiarise participants with the various aspects of credit risk management on the operational level.

Duration – 1.5 days.

Schedule
Classroom
Principles of making sound lending decisions

The seminar consists of two parts:

Part I: To familiarise participants with parameters to be considered when analysing loan applications with the aim of taking a loan decision (by a credit committee or an underwriter)

Part II: To familiarize participants with how to use the results of the financial analysis to assess the risks associated with loan applications and how to mitigate these risks through loan design; i.e. determining optimal lending conditions such as appropriate loan amount, loan tenor, repayment schedule and loan security.

Duration – 1.5 days.

Schedule
Classroom
Fundamentals of SME financial analysis: basic course

To familiarise participants with the basics of effective data collection, verification and analysis to determine the credit capacity of small businesses.

Duration – 2 days.

Schedule
Classroom
Accounting: analysis of financial statements of businesses

To familiarize participants with official accounting basics and specifics in how SMEs compile accounting as well as cross-checking methods for data obtained from different sources based on official accounting records.

Duration – 0.5 day.

Schedule
Classroom
Staff management

To familiarise participants with task and authority delegation techniques, staff motivation and how to incentivize employees. To help participants develop goal-setting skills and efficient staff assessment skills, as well as situational leadership skills.

Duration – 2 days.

Schedule
Classroom
Team management

To familiarize participants with effective team-building methods, approaches to team management and interaction/communication within a team and across teams as well as how to improve group efficiency through improved team interaction.

Duration – 2 days.

Schedule
Classroom
Time management and change management

To familiarise participants with the reasons for institutional change and the different stages of institutional change with the aim of assisting employees in developing relevant change management skills (e.g. flexibility), to deal with institutional change; this includes preparing for, promoting and monitoring changes at an institution; participants will learn about team development and communication methods in times of ongoing changes. Participants will also learn about modern time management techniques and acquire skills in applying them.

Duration – 2 days.

Schedule
Classroom
Client acquisition and retention: differences in sales techniques to micro, small and medium-sized enterprises

To familiarise participants with the characteristics of the different client segments and how these differences can be used in successful client acquisition, cross-selling and long-term client retention.

Duration – 2 days.

Schedule
Classroom
Financial analysis basics: MSE vs SME analysis

To familiarise participants with different approaches to servicing micro and small business entities (MSEs) as opposed to small and medium-sized business entities (SMEs), including the different approaches to communication, types and sources of information to be collected, methods of data collection, methods for data verification and assessment.

Duration – 0.5 days.

Schedule
Online training

Online training includes webinars, individual lessons as well as full courses aimed at certification. Sign up for an online course is automated and allows participants to undergo training whenever and wherever they wish – as long as they have access to the platform.

Introduction to corporate governance and risk management

This course addresses such issues as the effects of corporate governance in an organization; the basic principles of effective corporate governance; the concept of risk management; who manages risks and why; the benefits of risk management, etc. The course also dwells on the issue of risk management in financial institutions. The course targets a wide range of students who want to familiarize themselves with corporate governance and risk management systems from a general and broad perspective.

 

ОНЛАЙН
Agrilending specifics

The purpose of the course is to familiarize users with the main types of agricultural activities and their characteristics, as well as with the specific features of agrilending that make agricultural borrowers different from the borrowers engaged in other types of activities.

Upon completion of the course, you will know: the main characteristics of crop and livestock production, the approaches of financial institutions to the analysis of farmers and small agribusinesses, what information should be subjected to cross-checking, the specifics of compiling analytical reports of agricultural clients, the main risks in agriculture and ways to optimize them when lending to agro clients.

Расписание
Online
Making decisions on MSE loan applications

This course is devoted to the topic of decision making on loans for micro, small and medium-sized enterprises. The course introduces the decision-making process and its specifics for different small business segments; it covers all stages of the decision-making process - from initial analysis of a loan resume and credit file to the decision-making proper and setting the contract terms and conditions for  a concrete transaction. The course targets staff of financial institutions who are, or will be, involved in decision-making on small business loan applications.

Schedule
Online
Monitoring of outstanding loans and managing problem loans

The course introduces approaches to work with current borrowers of financial institutions. It covers the following topics: monitoring aimed at the timely identification of possible difficulties and problems faced by borrowers in order to prevent arrears; working with problem clients; specifics of working with borrowers with an onset of an economic crisis and a general economic downturn.

Schedule
Communication with MSME clients

Good communication skills are needed in almost any business, including in the sphere of financial services.

In this course, you will learn how to communicate with clients effectively and will have the opportunity to develop your practical communication skills in real-life situations: when making a phone call, in business meetings and a visit to a client.

Online
Communication basics

The purpose of the course "General Communication" is to inform students about communication basics that are important for successful and effective communication.

After completing the course, you will be better able to understand how to achieve mutual understanding with other people, how to avoid misunderstanding, and learn about the various methods of receiving and transmitting information effectively.

Schedule
Online
Acquisition of clients from different segments

This course primarily addresses employees who want to serve a larger client segment, understand the specific features of acquiring micro, small and medium-sized business clients. The program focuses on identifying and attracting suitable clients for financial institutions, building long-term client relationships and reaching small and medium-sized businesses, as well as on the difference between mass sales approaches used for retail, micro and small business clients, and approaches applied for larger customers.

Schedule
Online
Micro lending basics

This course covers the key topics in the sphere of financial analysis of micro enterprises. The course consists of eight lessons: the credit cycle and data collection algorithm; analysis of financial statements of an enterprise; analysis of a borrower’s business activities; cross-checking; financial ratios; comparative analysis of equity.

Schedule
Blended learning

Blended learning combines class room, on line training measures and practical application. Blended learning offers primarily address experienced staff, middle and upper management. Courses are accompanied by an instructor and designated mentors.

Certification

Among others, certification aims at confirming knowledge of the staff of financial institutions. Certificates are given to participants who successfully pass a number of certification tests.

Сертификация
CT1902 Test for the certificate "Agricultural MSE Finance"

The test is part of the “Agricultural MSE Finance” certification program. The certification program allows employees of financial institutions to confirm their knowledge in the field of MSE financing. The program includes four online courses listed below and one certification test.

  1. Microlending basics;
  2. Agro-lending specifics

Only users who have successfully completed these four courses will have access to registration for the certification test.

Расписание
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111 Gogol street, office 219
A05C9Y3, Almaty, Kazakhstan
Tel: +7 727 244 8260 (available for messaging and call via WhatsApp)
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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