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Ready-to-use tools for developing training material (paid content)
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Three online courses on analysing construction businesses are now available
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Our latest video on integrating RSBP training

Educational and information services of our platform

RSBP training in Central Asia

Training activities on different aspects of
serving MSMEs and related topics

RSBP resources for Central Asia

Articles, discussion papers and other publications
related to serving MSMEs

Certification for professionals

The goal of the certification programmes is to provide specialists with the opportunity to receive a document confirming their knowledge and professional qualification.

for the better training of your staff

Self-placed
 
Online courses and tutorials for independent learning
Trainings
 
Webinars, online training, and lectures delivered by experienced trainers
Blended
 
A combination of different forms of learning along with practical application of the knowledge and skills gained
Learning tracks
 
Learning tracks and certification tests on MSME finance
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Women in Business in Central Asia
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Advice for Small Businesses
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Environmental and Social policy
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E&S Applications for Financial Intermediaries and Private Equity Funds
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Trade Facilitation Programme
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Road risk toolkit
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EBRD Business Guide – an online platform for SMEs

Selected seminars and trainings

online

This course covers the key topics in the sphere of financial analysis of micro enterprises. The course consists of eight lessons: the credit cycle and data collection algorithm; analysis of financial statements of an enterprise; analysis of a borrower’s business activities; cross-checking; financial ratios; comparative analysis of equity.


доступен постоянно
online

This course primarily addresses employees who want to serve a larger client segment, understand the specific features of acquiring micro, small and medium-sized business clients. The program focuses on identifying and attracting suitable clients for financial institutions, building long-term client relationships and reaching small and medium-sized businesses, as well as on the difference between mass sales approaches used for retail, micro and small business clients, and approaches applied for larger customers.


доступен постоянно
online

The course introduces approaches to work with current borrowers of financial institutions. It covers the following topics: monitoring aimed at the timely identification of possible difficulties and problems faced by borrowers in order to prevent arrears; working with problem clients; specifics of working with borrowers with an onset of an economic crisis and a general economic downturn.


доступен постоянно
online

This course addresses such issues as the effects of corporate governance in an organization; the basic principles of effective corporate governance; the concept of risk management; who manages risks and why; the benefits of risk management, etc. The course also dwells on the issue of risk management in financial institutions. The course targets a wide range of students who want to familiarize themselves with corporate governance and risk management systems from a general and broad perspective.


доступен постоянно
online

The purpose of the course "General Communication" is to inform students about communication basics that are important for successful and effective communication.

After completing the course, you will be better able to understand how to achieve mutual understanding with other people, how to avoid misunderstanding, and learn about the various methods of receiving and transmitting information effectively.


доступен постоянно
online

Good communication skills are needed in almost any business, including in the sphere of financial services.

In this course, you will learn how to communicate with clients effectively and will have the opportunity to develop your practical communication skills in real-life situations: when making a phone call, in business meetings and a visit to a client.


доступен постоянно
online

This course is devoted to the topic of decision making on loans for micro, small and medium-sized enterprises. The course introduces the decision-making process and its specifics for different small business segments; it covers all stages of the decision-making process - from initial analysis of a loan resume and credit file to the decision-making proper and setting the contract terms and conditions for  a concrete transaction. The course targets staff of financial institutions who are, or will be, involved in decision-making on small business loan applications.


доступен постоянно
online

The purpose of the course is to familiarize users with the main types of agricultural activities and their characteristics, as well as with the specific features of agrilending that make agricultural borrowers different from the borrowers engaged in other types of activities.

Upon completion of the course, you will know: the main characteristics of crop and livestock production, the approaches of financial institutions to the analysis of farmers and small agribusinesses, what information should be subjected to cross-checking, the specifics of compiling analytical reports of agricultural clients, the main risks in agriculture and ways to optimize them when lending to agro clients.


доступен постоянно
online

Financial math is not just about formulas. It is also about practical assignments that reflect processes that take place in the financial world. This financial math course answers such questions as: “How does money value change with time, and why does it happen?”, “What kind of repayment schedule can we offer clients?”, “Why can loan agreements contain two interest rates?”, “How can you calculate the effective loan interest rate and the effective deposit rate?”,“What are the best conditions for the client?”,“How can you calculate penalty interest in case a borrower’s default on a loan?”.

The topics of the course are presented taking into account the national business practices and laws of Central Asian countries.

The course is intended for a wide range of specialists. It will be especially useful for employees with little experience who work directly with clients on deposits and/or loans.


доступен постоянно
online

Ongoing training of employees is critical to the long-term success of any company. The “Train-The-Trainer” online training course will help financial institutions prepare their own internal trainers, thus, building up their internal potential. Each participant of the course will expand his/her expertise in the field of training and gain in-depth knowledge of important aspects of effective training, including the most important concepts, methods and tools. The course addresses the following issues:

  • What it means to be a trainer in adult learning;
  • What training is all about and what a participatory training approach is;
  • How to design a training based on concrete learning objectives for your participants;
  • How to conduct a training, using different methods;
  • How to deal with difficult participants in the training room;
  • Effective ways to evaluate a training.

доступен постоянно
online

The course introduces you to professional subtleties of data consolidation in the process of analysis of small and medium-sized enterprises (SMEs). Upon completion of the course, you will know how to compile a consolidated balance sheet, an profit and loss statement and a cash flow statement. You will learn about VAT and how to deal with it in the process of consolidation. You will learn about the relationship between financial statements and how it can be used for data verification: you will learn to apply crosschecking formulas based on the relationship between financial statements and the indirect cash flow statement compilation.


доступен постоянно
online

The goal of this course is to help you master the art of sales and become an excellent sales expert. The course covers such issues as the interests of sellers and buyers, sales channels, specifics of selling financial products and services, differences in sales to MSME clients, stages of sales during an individual meeting with a client and sales techniques.


доступен постоянно
online

The course introduces the reader to EBRD's environmental and social (E&S) policy and E&S risk management procedures for SME loans and micro loans. EBRD developed its E&S risk management procedures to help financial institutions better manage the risks that may arise from environmental and social risks associated with the projects they finance.

The course consists of 4 lessons: Environmental and Social Risks: General Information; EBRD’s Performance Requirements to Financial Institutions: Brief Overview; EBRD's Approach to Environmental and Social Risk Assessment for Micro Loans; EBRD's Approach to Environmental and Social Risk Assessment for SME Loans.


доступен постоянно
online

This course is dedicated to the study of basic techniques for recognizing and managing your own and the emotions of others. The course provides practical advice for increasing emotional competence when interacting with colleagues, friends, and, of course, when serving MSME clients.

The course consists of 8 lessons grouped into 4 topics.


доступен постоянно
online

Over and over, surveys show that companies all around the globe plan to increase spending on digital transformation. As a result, the role of data/analytics and the skillset of employees are changing. This course aims to give the basics of data literacy by walking the audience through the data-based decision-making process.


доступен постоянно
online

In this course, students will learn the basic topics that are necessary to finance the construction business. These include such topics as the characteristics of subjects in construction, typical interaction schemes, specifics of work performed at various stages of construction, an analysis algorithm, and recommendations for using tools for evaluating a construction business.

The course is aimed at a wide range of specialists and middle managers of financial institutions serving clients operating in the construction industry.


доступен постоянно
online

As part of this course, participants will learn the specifics of financial tools, analysis, and compilation of analytical financial statements for clients involved in the construction business. The topics studied include the specifics of analysis of balance sheet figures, the assessment of profitability of a business in construction, cost estimates and how to use them in your own calculations, compilation a Cash Flow Statement.

The course is targeted at a wide range of specialists and middle managers of financial institutions serving clients operating in the construction industry.


доступен постоянно
online

During this course, participants will study the key elements of credit risk analysis of the MSME segment, the risks to which the construction business is exposed, and the characteristics of the construction industry. They will also be given recommendations on how to minimize the risks associated with a project to be financed, learn how to conduct a SWOT-analysis considering the specifics of the construction industry, and learn to use the given recommendations for making quality decisions, payment schedules, and monitoring.


доступен постоянно

The programme was developed by the European Bank for Reconstruction and Development.
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